Home>CERT-LatestNews>Man loses his 20-year-old account for his unusual ‘noreply’ email address

Man loses his 20-year-old account for his unusual ‘noreply’ email address

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Home > News > Man loses his 20-year-old account for his unusual ‘noreply’ email address

The email service provider is quite unsympathetic and has given the 30 days to claim his data.


When Steve Morshead got his ‘unusual’ email address, he probably did not forsee that two decades later, the email service will shut down the account for its uniqueness. Morshead, an Eastlink customer, received a notice from the company that it was deactivating his account in 30 days because of his email address — [email protected].

Morshead reveals that he had the email address since the late ’90s, and it was provided to him without any hesitation from the service earlier. He said, he picked the ‘noreply’ handle because he wanted an unusual address. Unfortunately, in the age of spams and cyber crime, the account is bound to bring attention of email service providers who do not want to get themselves in trouble.

Interestingly, over the course of two decades, Morshead has used the email address to communicate with everyone from friends to banks to lawyers, without any issue. The notice of shutting down of the account comes at an inopportune moment in his life when he is in the process of selling his home, CBC reports. RELATED: One online security breach can push bank by $1.75 million: Kaspersky

Losing an email address, which you have been using for a significant time of your life is quite a big deal in the modern times. “My email address is a personal identifier for banks, eBay, Kijiji, and hundreds of other places I’ve logged into — so many I can’t count,” Morshead said. And quite rightly so, in the digital age, an email account is as much an identifier as any of the government-provided licenses, and IDs.

What has particularly left Morshead irked is that Eastlink did not take into consideration the implications of the ‘unusual’ address when he first applied for the email and has given him just 30 days to go through almost two decades of emails, and choose what to keep. “Now, after all these years, 20 years almost, I find it reprehensible they want to pop out of bushes and just give me 30 days to go through 20 years worth of emails and decide what I want to keep,” he said. The deadline ends on July 7 for Morshead, after which he would lose access to his email address and all of his emails.

Eastlink told Morshead that his address ‘does not fit guidelines and can be considered misleading’. But the sudden realization, Morshead believes, is triggered after his wife wrote a letter to the company president. Morshead claims that the company has denied him any help, and refused to transfer the contents from the controversial email account to a new one. ALSO READ: Petya: Ukrainian police seize servers of accounting software firm on charges of spreading malicious virus

Meanwhile, Eastlink spokesperson Jill Laing is quoted as saying that ‘[email protected]’ email addresses have become commonplace across businesses and industries, and Morshead’s email may lead some to “believe that information coming from this address is from Eastlink.”

The company’s unsympathetic attitude led Morshead to file a formal complaint with the Commissioner for Complaints for Telecommunications Services (CCTS), an independent, non-profit organization to resolve complaints between customers and their home phone, wireless and internet providers. However, the most the agency can do is ask Eastlink to delay the shutdown.

Image courtesy: CBC