Iris Smart Hub (2017) review: Lowe’s offers an affordable smart-home system for the hacker mindset

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Four years into its existence, the Iris by Lowe’s smart home system has been dogged by poor reviews and, judging by Lowe’s own comments site, general customer apathy toward the product. But Lowe’s says it has heard the complaints and has completely overhauled the system in the last couple of years, “rebuilding it from the ground up.”

While the original Iris was meant to be a bit of a hub-for-everything, today it is heavily geared toward security, offering both DIY and professional monitoring services on a relative budget. Technically, this is still the same second-generation hardware that TechHive reviewed last year, but dozens of software and service upgrades since then merit giving it a second look.

As noted, nothing significant related to the hardware has changed since last year’s release. The Iris hub itself still looks like an oversized bar of soap, with setup requiring a hardwired ethernet line to your router. Initial setup is simple, but a bit slow, so plan to devote some time to getting things going. Once the hub is online, it’s time to start adding sensors to the network. While Iris is designed to work with numerous devices (as any good smart home hub should be), Lowe’s unabashedly pushes Iris-branded gear the hardest—and you won’t have a choice if you’re outfitting your home with security sensors.

I paired an assortment of sensors and switches with the hub and, most of the time, the system worked seamlessly. The only exception was when I attempted to pair the Iris motion sensor. It didn’t pair successfully, showing up as an “unknown device” in the Iris app. In the absence of any actual instructions, I eventually muddled my way through figuring out how to delete the device and re-pair it, after which it worked fine.